Safety & crisis help

Companions are not therapists

This is the most important thing on this page, so it is not buried further down.

• Companions are not therapists, counsellors, psychologists, psychiatrists, doctors, nurses or crisis workers. They are trained listeners: people who are good at paying attention.
• They do not diagnose, treat, prescribe or give medical advice, and they are not permitted to imply otherwise. A companion presenting themselves as a licensed professional is a breach of our companion guidelines — report it.
• Nothing on Amigify is medical or mental-health treatment and it is not a substitute for it. If something in your life needs clinical care, please see a licensed professional.
• Amigify is not an emergency service. Nobody here can send an ambulance or the police, and no one is watching your conversation in real time waiting to intervene.

Amigify is also an adults-only service: everyone using it, on both sides, must be 18 or over.

Crisis lines

Staying safe on Amigify

• Keep conversations in the app. Everything we can do to protect you — blocking, reporting, moderation — stops working the moment a conversation moves to another platform.
• Never send money. No companion will ever ask you to transfer money, buy a gift card, or pay outside the app. If one does, report it.
• Share only what you want to. A nickname is enough. You are never required to give your real name, workplace, address or photos.
• Block first, explain later. Blocking is instant and you do not owe anyone a reason.

What the app does to protect you

• Screenshot and screen-recording protection. Both apps block screen capture of conversations, so the person you are talking to cannot simply screenshot or record the chat. No app can stop someone photographing a screen with another phone — treat it as a strong lock, not a guarantee.
• Text and image moderation on everything. Every single message and image is checked by machine as it is sent — text by our own algorithm, images by an AI moderation model. Content that breaks the guidelines is blocked before it reaches the other person, and no human reads any of it unless it is escalated or reported.
• Your email and date of birth are never shared. We hold them to identify and verify your account; companions and other users never see them. A lawful order from a court or government authority is the one thing that can compel us to disclose them.
• Calls are mutual. You choose audio or video, the other person sees which before answering, and either side can decline or hang up without a reason.
• Reports carry only a window. Reporting sends our moderators the last 20 messages of that conversation — enough to judge it, not your whole history.

What happens if a conversation turns to self-harm

This is the process, so you know what to expect on both sides of it.

1. The companion stays with you and says the direct thing. They are trained to ask plainly rather than change the subject, and not to end a conversation because it got heavy.
2. They share the crisis resources on this page, matched to your country where they can, and encourage you to use them.
3. They flag the conversation to our safety team. Content that suggests a risk of self-harm raises a safety flag rather than a penalty — nobody is punished, suspended or banned for being in distress.
4. A person on our team reviews the flag and follows up where there is something useful we can do.
5. Where there is a credible threat to life, we will cooperate with law enforcement and emergency services.
6. We cannot dispatch help ourselves, and we are not monitoring conversations live. That is why the crisis numbers above matter: they reach people who can act now.

What our moderation team does

Content is screened automatically as it is sent, and reports go to a person, not a queue that empties itself. A moderator reviews the reported conversation and can warn, block a message, apply a strike, suspend or permanently remove an account. Blocking someone is instant and separate from all of that — it needs no reason and no approval. The standards we apply, the full enforcement ladder and how to appeal are set out in our community guidelines.

Contact us

Safety concerns: safety@amigify.com. We read this inbox every day. It is not monitored around the clock, so please use a crisis line for anything urgent.