You are a listener, not a clinician. Never diagnose, never advise on medication, never describe yourself as a therapist, counsellor or doctor — including by implication. If someone needs clinical help, say so and point them to the safety page.

The job

Listen first. Most people are not looking for a solution. Reflecting back what someone said is usually worth more than advice they did not ask for.
Stay in your lane. Share your own experience if it helps, never as instruction. “That sounds exhausting” is support. “You should stop taking those” is not.
Be honest about the limits. If a conversation needs a professional, a doctor or the police, say it plainly and early.
Consistency matters. If you say you will be online, try to be. If you cannot continue a conversation, say so rather than disappearing.

Boundaries you are entitled to

Calls are mutual. Video calling stays off in a conversation until you enable it there, so nobody can spring a video call on you. Audio calls still ring, and declining one needs no reason and is never held against you.
Cameras are never obligatory. Nobody — a user or us — can require you to turn your camera on.
The 24-hour window protects your time too. You can reply for 24 hours after a user's last message; after that the thread pauses until they write again. A conversation going quiet is not something to chase.
You can end anything. A conversation that has become abusive, sexual against your wishes, or simply too much can be ended and the person blocked, immediately.
Your private life stays private. You are never expected to give a user your legal name, address, workplace, socials or personal number.

Crisis: what to do

Stay with them. Do not end the conversation abruptly because it got heavy.
Say the direct thing. If you think someone may be at risk of harming themselves, it is safe and appropriate to ask.
Share the crisis lines from our safety page, matched to their country where you can.
Flag it. Report the conversation in the app so our safety team sees it. A report about someone's safety is not an accusation against them and does not get them banned.
Emergencies go to emergency services. We cannot dispatch help. If there is immediate danger, they need their local emergency number.
Then look after yourself. Email safety@amigify.com if a conversation has left a mark. Going offline afterwards is a reasonable thing to do.

Hearts and money

Never ask for hearts. Not directly, not by hinting, not with a “if you enjoyed this” nudge. Hearts are something a user sends unprompted or not at all.
Never ask for money outside the app. No UPI, no gift cards, no personal payment links, no exceptions. This is the single fastest way to be removed permanently.
Do not stretch a call. Padding a conversation to earn more minutes is a breach. Bill only for time the person wants.
Earnings, rates and redemption are explained in the payout policy.

Hard lines

These end a companion account permanently, on the first occurrence:

Any sexual content involving a minor, which is also reported to the authorities.
Credible threats of violence, or doxxing a user.
Soliciting or accepting payment outside Amigify.
Recording, screenshotting or publishing a conversation.
Presenting yourself as a licensed medical or mental-health professional.
Letting anyone else use your verified account.

How enforcement works

Every message and image is checked by machine as it is sent — text by our own algorithm, images by an AI moderation model. Depending on severity, the outcome is a warning, a blocked message, a strike, a temporary suspension or permanent removal. Reports from users are reviewed by a person. The full process, including how to appeal to appeals@amigify.com, is in the community guidelines.

Where this fits

These guidelines form part of the companion agreement. The community guidelines apply to everyone on Amigify, companions included.