Child Safety Standards

Our position, in one paragraph

Amigify is for adults aged 18 and over, on both sides of every conversation. Child sexual abuse and exploitation (CSAE) in any form is absolutely prohibited, has no threshold and no second chance, and is not something we treat as a moderation question. An account involved in it is removed permanently on the first instance, the evidence is preserved, and it is reported to the relevant authorities. That applies identically to users, to companions, and to anyone working for us.

What this document is

These are our published child safety standards. They exist so that anyone — a user, a companion, a parent, a regulator or an app store — can read what we prohibit and what we do about it, rather than take our word for it. They are published in line with Google Play's Child Safety Standards policy, and they sit alongside our community guidelines, terms of service and companion guidelines, all of which are binding on everyone who uses Amigify.

What we mean by CSAE

We use these terms in the sense they are used in child protection law and practice. “Child” and “minor” mean anyone under 18, regardless of the age of consent where they live.

• CSAM — child sexual abuse material. Any visual depiction of sexually explicit conduct involving a minor, real or computer-generated, in whole or in part.
• CSEM — child sexual exploitation material. Other material that sexualises a minor, including images that are not explicit but are presented, framed or edited for sexual purposes.
• Grooming. Building trust with a minor, or with someone who has access to a minor, in order to sexually exploit or abuse them.
• Sextortion. Threatening to expose intimate material of a minor in order to extract more material, money, or anything else.
• Trafficking. Advertising, arranging, brokering or paying for sexual contact with a minor.
• Sexualisation of a minor. Sexual or romantic conversation directed at a minor, sexual commentary about a minor, or content that presents a minor as an object of sexual interest — with or without any image involved.
• CSAE more broadly. Everything above, plus any other conduct that sexually exploits, endangers or abuses a child, including off-platform conduct that comes to our attention.

What is prohibited on Amigify

All of the following are prohibited without exception, and none of them require harm to be proven before we act:

• Creating, sharing, requesting, soliciting or storing CSAM or CSEM through any part of the service — messages, images, profile photos, display names, bios, audio or video calls.
• Any sexual or romantic conversation with, about, or directed at a minor, including role-play, fantasy, fiction, jokes and “hypotheticals”. The framing does not matter.
• Grooming behaviour, including attempting to move a conversation with a suspected minor off-platform, or asking a minor for images, contact details, their location or secrecy.
• Sextortion, coercion or blackmail involving a minor or material depicting one.
• Trafficking, advertising or arranging sexual contact with a minor, or seeking access to a minor through another person.
• Expressing sexual interest in minors, seeking others who share it, or using Amigify to normalise, promote or advocate for it.
• Being under 18 and using Amigify, or helping someone under 18 to use it — including letting a minor use your account.
• Presenting yourself as a minor, or requesting that someone else do so, in any conversation.

Prohibited content is prohibited regardless of whether a real child is involved. Fictional, drawn, animated, AI-generated and “age-play” sexual content depicting minors is treated exactly the same way as material depicting a real child.

Keeping minors off Amigify

Amigify is not designed for, marketed to, or intended to appeal to children, and it is rated for adults in both app stores.

• Every account states a date of birth at sign-up, and an account that does not meet the 18+ requirement is not created.
• Companions are identity-verified and age-verified during onboarding, before they can take a single conversation.
• An account we find to belong to someone under 18 is closed and its data deleted. Its conversations are terminated at the same time. This is not a punishment and it is not appealable — the service simply is not for them.
• We do not knowingly collect personal information from anyone under 18. If we learn we have, we delete it. See our privacy policy.
• Suspecting someone is under 18 is a reportable concern in its own right, and you do not need to be sure before reporting it.

How we detect CSAE

There are two layers, and they are the same layers described in our community guidelines — nothing here is a separate or hidden system.

1. Automated screening on everything, as it is sent. Every message and every image is checked by machine before it is delivered, in both directions. Text is scanned by our own algorithm; images are analysed by an AI moderation model. Content scored against our child-safety thresholds is blocked before it reaches the other person and escalated to a human reviewer rather than simply dropped.
2. Human review, on every report and every escalation. A moderator reviews the reported conversation. Decisions that end an account are made by a person. Child-safety escalations are prioritised above all other moderation work.

We are candid about the limits: automated screening is software scoring content, not proof, and it will not catch everything — particularly conduct like grooming, which can look ordinary message by message. That is why reporting matters, and why a report from a person is treated as seriously as anything our systems flag.

How to report CSAE

Reporting is built into the app. Either person in a conversation can report the other from the conversation itself, in one tap, and child safety is one of the reasons you can select. A report sends our moderators a snapshot of the last 20 messages of that conversation along with your reason. You do not need to explain yourself well, be certain, or have evidence — a suspicion is enough, and we would much rather review a report that turns out to be nothing.

• In the app: open the conversation → report → select the child safety reason. Available in both the Amigify and Amigify Companion apps.
• By email: safety@amigify.com. Use this if the person is not in a conversation with you, if you no longer have access to the account, or if you are reporting on someone else's behalf.
• Anonymously: you can email us without an Amigify account. We never tell the person you reported who reported them.
• Do not forward the material itself. Send us the username, the app, and roughly when it happened. Possessing or forwarding CSAM is a crime in most jurisdictions, including for well-intentioned reporters — describe it instead, and we will retrieve what is needed from our own systems.

Reporting to us is not a substitute for reporting to the authorities, and you are always free to do both. The hotlines below take reports directly.

What happens when we find CSAE

1. The content is blocked or removed immediately and the conversation is closed.
2. The account is permanently banned on the first instance. There is no warning, no strike and no suspension step. This is one of the offences that skips the enforcement ladder entirely.
3. We preserve the evidence — the content, the account records and the associated metadata — for law enforcement, and we do not delete it at the account holder's request. This is an exception to the deletion rights described in our privacy policy, and the law requires it to be.
4. We report it to the relevant authorities (see below), and we cooperate fully with any resulting investigation or lawful request.
5. We take steps against re-registration. A banned account's identifying records are retained specifically so the same person cannot simply sign up again.
6. We support the affected person. Where a minor has been targeted, we act on the account first and ask questions afterwards.

Every enforcement decision on Amigify can be reviewed by a human on request via appeals@amigify.com. A confirmed CSAE ban is permanent, and no appeal restores the account.

Reporting to authorities, and legal compliance

Amigify is operated from India and complies with the child safety laws of the jurisdictions in which it operates. Where we identify apparent CSAE, we report it to the appropriate regional and national authorities rather than only handling it internally.

• India. We comply with the Protection of Children from Sexual Offences Act, 2012 (POCSO), section 67B of the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — including their removal timelines for material of this kind. Reports go to law enforcement and, where applicable, through the National Cyber Crime Reporting Portal.
• Internationally. We submit reports to the National Center for Missing & Exploited Children (NCMEC) via its CyberTipline where a report concerns the United States or where NCMEC is the effective route to the responsible authority, and we cooperate with equivalent national bodies elsewhere.
• Lawful requests. We respond to valid legal process from courts and government authorities. In a child safety matter this may include account records and message content that we would otherwise never disclose — see privacy policy.
• App store policy. We comply with Google Play's Child Safety Standards policy and Apple's equivalent requirements, including maintaining the designated point of contact below.

Our own people and our companions

• Companions are trained on this before they start. Onboarding covers what CSAE looks like, that they must never continue a conversation they believe involves a minor, and that they must report it immediately rather than handle it themselves. The obligation is in the companion agreement and the companion guidelines.
• Failing to report is itself a breach. A companion who recognises CSAE and does not escalate it loses their account.
• Moderators work to a written escalation path for child safety, with a named point of contact accountable for it, and access to reported content limited to those who need it.

Designated point of contact

safety@amigify.com is our designated point of contact for child safety, including for regulators, law enforcement and app stores. It reaches the person responsible for our CSAM prevention practices and compliance, who is able to speak to them directly.

The inbox is read every day and child-safety mail is prioritised, but it is not monitored around the clock. For anything where a child is in immediate danger, contact emergency services or a hotline below first.

Reporting outside Amigify

Keeping this current

We review these standards at least annually, and whenever the law, our moderation systems or the app's features change in a way that affects them. The date at the top of this page is the date it last changed. Related reading: community guidelines, safety & crisis help, terms of service and privacy policy.