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Refund Policy

Amigo Coins are prepaid credit for call time. This page explains when we'll refund a purchase and how to ask.

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What we refund

  • Coins you were charged for but never received. Full refund, always.
  • Minutes billed on a call that failed. If a call dropped on our side, or the audio or video never connected, we credit the minutes back.
  • Duplicate charges. Refunded in full.
  • Unauthorised purchases made from your account without your knowledge, once verified with the app store.

What we don't refund

  • Coins already spent on a completed conversation. The companion has been paid for that time.
  • Hearts you sent. Gifting is voluntary and final.
  • Dissatisfaction with a companion. Tell us instead — report the conversation and we will review it, and in genuine cases of misconduct we will make it right.
  • Purchases on an account suspended for a guidelines breach.

How to request a refund

  1. Email billing@amigify.com within 14 days of the charge, from the address on your account.
  2. Include the transaction ID from Settings → Payment history, and what went wrong.
  3. We respond within 3 business days. Approved refunds are issued to the original payment method.

Purchases made through Apple or Google

In-app purchases on iOS and Android are processed by Apple and Google, and their refund policies apply. We cannot issue those refunds directly — request them through reportaproblem.apple.com or Google Play's order history. Tell us as well and we will support the request where it's justified.

Timing

Once approved, refunds usually appear within 5–10 business days, depending on your bank or card issuer.

Closing your account

You can close your account at any time. Unspent coins are not refunded on closure unless one of the cases above applies, so spend them first. See the terms of service for the full detail.