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Refund Policy

Amigo Coins are prepaid credit for call time. This page explains when we'll refund a purchase and how to ask.

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Amigo Coins and hearts are prepaid purchases, not a subscription — there is nothing recurring to cancel. How they are priced and spent is set out on the pricing page.

What we refund

  • Coins you were charged for but never received. Full refund, always.
  • Minutes billed on a call that failed. If a call dropped on our side, or the audio or video never connected, we credit the minutes back.
  • Duplicate charges. Refunded in full.
  • Unauthorised purchases made from your account without your knowledge, once verified with the app store.

What we don't refund

  • Coins already spent on a completed conversation. That covers messages you sent and call minutes that connected — the companion has been paid for that time.
  • Hearts you sent. Gifting is voluntary and final: once a heart is credited to a companion it cannot be pulled back.
  • Dissatisfaction with a companion. Tell us instead — report the conversation and we will review it, and in genuine cases of misconduct we will make it right.
  • Purchases on an account suspended for a guidelines breach.

How to request a refund

  1. Email billing@amigify.com within 14 days of the charge, from the address on your account.
  2. Include the transaction ID from Settings → Payment history, and what went wrong.
  3. We respond within 3 business days. Approved refunds are issued to the original payment method.

Who processed your payment

Coin and heart purchases in the app are processed by Razorpay. Approved refunds on those go back to the original payment method — the card, UPI ID, account or wallet you paid with.

Purchases made through Apple or Google

Where an app store requires purchases to run through its own billing, they are processed by Apple or Google and their refund policies apply. We cannot issue those refunds directly — request them through reportaproblem.apple.com or Google Play's order history. Tell us as well and we will support the request where it's justified.

Timing

Once approved, refunds usually appear within 5–10 business days, depending on your bank or card issuer.

Closing your account

You can delete your account at any time from Settings in the app. Unspent coins and hearts are forfeited on closure and are not refunded unless one of the cases above applies, so spend them first. See delete your account for what happens, and the terms of service for the full detail.